How can I track a package sent through TSE?
At TSE, customers can take advantage of the up-to-date tracking information to monitor their shipment’s progress and the estimated arrival time. We commit to providing dependable and secure transportation services with competitive prices and advanced technologies. Our tracking platform is designed to allow customers to track the packages in real-time and instantly receive notifications when the package reaches at any waypoints during shipping. It also provides details such as the sender’s and receiver’s addresses, current location of the parcel, the carrier responsible for its transportation, the year and month the package was sent, and much more.
On average, how long will it take for a package shipped with TSE to reach its final destination?
The duration of delivery may vary depending on various parameters including the shipping method chosen, item size, and delivery address. Generally, packages delivered by TSE arrive within 3-7 business days from the day of dispatch. To ensure fast notifications, we have set up partnerships with numerous couriers and cargo agents to optimize our services. Moreover, with us, customers have access to our customer service staff who are available 24/7 and ready to answer any queries or provide guidance during the order process.
What could be the cause of a package sent via TSE being listed as “In Transit, Delayed”?
Postponed deliveries may occur due to factors such as extreme weather conditions, blocked roads, labor disputes, government policies, and security protocols. To lower these risks, TSE follows thorough preventative measures before dispatching the orders. These include double-checking the package components, reinforced packaging materials, modernized monitoring systems, accurate address data, cost-effective routes, and adhering to the applicable regulations. In addition, customers also have access to our customer service team who can help in investigating any delays and proposing suitable solutions.
Is it possible to modify the delivery address of a package sent with TSE?
Yes. Clients of TSE who desire to change the delivery address of a package can contact our customer service team. We offer a detailed solution that comprises verifying the new address, selecting suitable packaging, inspecting the items, opting for an appropriate shipping method, and closely monitoring until successful delivery. Our services are designed to guarantee complete customer satisfaction and hassle-free shipments. We have a highly experienced team of professionals that works hard to make sure that the shipment reaches its desired destination on time.
In case a package sent with TSE does not arrive, what kind of evidence must be provided to receive compensation?
When a parcel sent with TSE does not reach its intended destination, customers can request either reimbursement or replacement based on their preferences. Supporting documents, such as proof of delivery, tracking info, or other related documents, may be necessary to validate the refund claim. To avoid such incidences from occurring, TSE has implemented numerous procedures, such as using fortified packaging materials, modern tracking tools, validating address details, selecting cost-effective shipping methods, and following the relevant laws. In addition, customers can benefit from our customer service personnel who are always ready to investigate any missing parcels and provide individualized solutions.