A man named Rattan Dhillon shared a disturbing message from a State Bank of India (SBI) Credit Card executive about his pending payment on social media. He expressed disbelief at the rudeness of the communication, calling it unacceptable and demanding an apology from the bank. SBI Card responded, apologizing for the inconvenience and promising a follow-up. Dhillon clarified that the representative had spoken discourteously during a call, which he recorded. The incident sparked a discussion on social media regarding the bank’s customer service standards, with several users echoing similar experiences and criticizing SBI for a decline in professionalism and ethics.
A man recently recounted an impolite message he received from a State Bank of India (SBI) Credit Card representative on X (formerly Twitter). The message pertained to his outstanding credit card payment. Voicing his disbelief, SBI customer Rattan Dhillon remarked in his post, “It’s unbelievable that someone could have the nerve to send a message like this… This type of conduct is unacceptable, and the bank owes me an apology… This is utterly disgraceful.”
In reply, SBI Card offered their apologies, stating, “Hi, we sincerely regret the inconvenience caused. We have taken note of it & Our representative will connect with you soon.”
“I apologize, but I’m not interested in this discussion; however, I wanted to make you aware that your representative stated, ‘shrm shurm nahi hai apko payment krni hoti hai due date baad akal aati hai apko’ during our call, and I have a recording as well,” Rattan Dhillon commented.
Can you believe this isn’t a fraudulent text? Yes, it’s an official message from SBI! The nerve to send something like this is astonishing.
Upon investigation, I discovered that I had a minor credit card due of 2-3k, and the representative confirmed all my details—she was indeed with SBI.… pic.twitter.com/4f4UAsnXk5
— Rattan Dhillon (@ShivrattanDhil1) February 18, 2025
The situation has ignited a conversation on social media regarding customer service expectations, with numerous users sharing their thoughts.
One user remarked, “This type of language aligns perfectly with the Standard Operating Procedure of Customer Service at SBI.”
Another user shared their experience with a similar matter, providing call records and other information, yet no action was taken.
A third user expressed, “This is not merely ‘inconvenience.’ It reflects the incredibly low standards to which the bank has sunk. There appear to be no professional values or ethics left.”