How can I track a package sent through TM Cargo?
Customers of TM Cargo can conveniently access the tracking service with their tracking number to easily view the location and estimated delivery times of their package. To maximize cost-effectiveness and efficiency, TM Cargo offers specialized shipping solutions. In addition to the basic tracking information, customers may also view evidentiary documents related to its journey, arrival, and delivery in great detail. Customers will be able to get updates on the exact location of packages at any point in time until it reaches its final destination. Furthermore, our customer service team is available to help answer any questions regarding the shipment process and provide complete guidance to ensure secure and timely delivery of goods.
On average, how much time does it take for a package shipped with TM Cargo to reach its final destination?
The delivery times may vary depending on different aspects, such as the shipping method chosen, size of the package, weight of the shipment and the delivery location. Normally, most packages sent using TM Cargo are expected to arrive within 3-7 business days from dispatch. To ensure quick and reliable transportation of goods, TM Cargo is committed to optimizing its services by working closely with multiple partners, carriers, and shipping agents. We also offer a range of express shipping options that can be customized according to the customers’ needs.
Why might a package sent via TM Cargo be classified as In Transit, Delayed?
Delays in transit may occur due to various circumstances including inclement weather, closed roads, strikes, government regulations and safety protocols. To minimize such risks, TM Cargo takes preventive measures such as using robust packaging materials, advanced tracking systems, verifying address data, choosing the most suitable route, and abiding by applicable laws. We also take pro-active steps such as regularly monitoring all shipments in transit and making sure that appropriate alternative methods of transportation are in place should there be an unexpected delay. Our customer service personnel are also on hand to investigate any delays and provide adequate solutions.
Can I change the delivery address of a package sent through TM Cargo?
Yes. Customers of TM Cargo can contact our customer service team should they need to modify the package address. We provide complete assistance in confirming the new address, selecting proper packaging material, ascertaining the contents, deciding an appropriate shipping method, and monitoring until successful delivery. We understand that customers may need to change addresses due to unforeseen circumstances, so we aim to make the process as smooth and hassle-free as possible. Our services are designed to offer customers secure shipments without any complications.
In case a package sent with TM Cargo does not arrive, what evidence must be presented to obtain compensation?
If a package sent with TM Cargo fails to reach its intended destination, customers may be eligible for either a refund or a replacement depending on certain conditions. To process their claim, customers may need to present proof of delivery, tracking information, photos or other relevant evidentiary documents. To guarantee secure shipments, TM Cargo takes every precaution including the use of secure packing materials, advanced tracking systems, verifying address details, choosing economical shipping methods, and adhering to applicable laws. We also offer insurance coverage for packages up to a certain value, enabling customers to receive compensation in case of theft or loss. Our customer service team is always willing to help investigate any lost packages and provide suitable solutions.